Introduction

At Habat.Store, we strive to ensure customer satisfaction with every purchase. However, we understand that there may be instances where you need to cancel or replace an order. This policy outlines the conditions under which cancellations and replacements are accepted.

Cancellation Policy

  •                Cancellation Timeframe: Customers may cancel their order within 3 hours of placing it, provided it has not already been dispatched.
  •                How to Cancel: To cancel an order, please contact our customer service team at info@Habat.Store with your order details.

Replacement Policy

We offer replacements under the following conditions:

A. Wrong Product Delivered

  • If you receive a product different from the one ordered, please contact us within [Specify Time Period] days of receipt for a replacement.

B. Defective Product

  • In case the product is defective, report the issue to us within 7 days of delivery, and we will arrange for a replacement.

C. Damaged in Shipping

  • If the product was damaged during shipping, please inform us within 1 day of receipt, and we will arrange for a replacement.

D. Delivery Time Discrepancy

  • If the item was not delivered within the agreed-upon time frame, please contact us for a resolution which may include a replacement or cancellation.

Conditions for Cancellation and Replacement

  • Return of Product: For a replacement to be processed, the original product must be returned in its original condition and packaging.
  • Proof of Purchase: Please provide the original receipt or proof of purchase for any cancellation or replacement request.
  • Evaluation: Replacement requests are subject to an evaluation process by our team to confirm the issue.
  • Exclusions: Certain products may be excluded from our cancellation and replacement policy, including
  • Accessories
  • Personal Care
  • Hygiene Products
  • Perfumes
  • Cosmetics
  • Apparel
  • Stationary
  • Online Activation Cards
  • Activated Devices

Refunds

  • In cases where a replacement is not possible, we will offer a refund. Refunds will be processed in the original mode of payment.

Contact Information

For any queries or assistance, please contact our customer service at info@Habat.Store